Frequently Asked Questions for Hidden Oaks Village Apartments in Atascadero, CA

What is the term of the lease?

All leases that commence in May, June, or July are 12 month terms — all others are 6 month. After your initial 6 or 12 month lease obligation, every resident is on a month-to-month tenancy.

How do I pay my rent and when is it due?

Rent payments are accepted in the form of personal check, cashier's check or money order. (Cash is never accepted.) Rent can either be mailed or dropped off at our leasing office during normal business hours or through our night drop 24/7. Rent is due the first day of each month and delinquent after the third day of each month.

Do you allow pets?

Hidden Oaks Village does accept pets. Indoor only cats are welcome and small breed dogs up to 15 lbs. are welcome upon interview and approval of the dog.

There is an additional Pet Deposit required.

What type of security is offered?

Our community has a gated secure entrance with unit telephone access.

Hidden Oaks Village has taken the steps necessary to pass the Atascadero Crime-free Multi Housing Program. This is an innovative program designed to prevent and help eliminate crime in housing communities.

Our community policies and lease agreements are written with your comfort, convenience and safety in mind. However, crime has no address and at all times you must take an active role in securing your home, property, and most importantly, yourself.

Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?

Resident's or guest's personal property and vehicles are not insured under the apartment lease agreement. We strongly recommend that residents purchase insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. Renter's insurance is relatively inexpensive (typically less than $20/month) and can often be secured through your automobile insurance carrier.

What if I need to break my lease?

There is an initial 6 month to 12 month lease obligation. After that, every resident is on a month-to-month tenancy. If you need to move, the procedure is to give Hidden Oaks Village a 30-day notice in writing specifying the move out date. Residents may assign their lease to a new resident, provided the new resident meets all screening requirements. Though the manager may assist you in finding a new resident, the responsibility is yours.

When do I get my security deposit back?

Your security deposit is retained until after move-out and may not be applied to your last month's rent, (see your Lease Agreement for details).

After you vacate, your deposit may be applied to any water fees, late fees, or for any costs incurred to return the apartment to the original move-in condition. You will not be charged for normal wear and tear.

By law, your deposit must be returned within a 21-day period. A deposit disposition will be mailed to you within the required time frame. All correspondence will be mailed to the last known address, so it is your responsibility to inform us of your forwarding address upon move-out.

What if I need maintenance in my apartment?

Non-emergency service requests can be submitted in any of the following ways: (1) Stop by the office and our staff will complete a service request form. (2) Call the office during business hours, (after-hours, when our phones are off-service, you are welcome to leave non-emergency service requests on the answering machine). (3) Email your maintenance request to hiddenoaks@charter.net, and please be as specific as possible regarding the type and location of the problem.

Our goal is to respond to work orders within 24 hours! For emergency situations (water leaks, and back-ups, non-functioning AC/heat during weather extremes, electrical outages, gas leaks and fire) we are available 24/7! During business hours, call the office and your call will be forwarded.

In extreme emergencies, call 911.

What type of parking is available at your community?

Our 2 and 3 bedroom units have attached garages, and 1-bedroom units have covered carport. The open or unassigned parking spaces are for guests. Hidden Oaks Village also provides handicapped spaces. Please let us know if you will need a handicapped space.